Jacksons Food Stores, founded in 1975, has grown from a single location in Caldwell, Idaho, to over 300 locations across the western U.S. Known for exceptional customer service and well-stocked stores, Jacksons saw digital offerings as a gap in their offerings and partnered with Lula for a consolidated order management solution that would ensure revenue growth and best-in-class store ops and high customer satisfaction ratings.
In support Jacksons' success, Lula implemented several custom solutions:
After successfully launching on Uber Eats, DoorDash, and Grubhub with select menu items and limited hours, based on data provided by Lula’s account management team, Jacksons Food Stores increased menu item offerings, expanded store hours and concentrated on increasing order completion rate.
"We have one person managing all our e-commerce channels who needs a lot of assistance with menus and pricing, creating promotions, so we are looking forward to solutions that can help offset and augment our standing and propel us forward. Additionally, we need to ensure that whatever solutions we bring to our stores help eliminate the operational burden on our customer service representatives."
Retailers interested in transforming their digital operations can book a meeting with an e-commerce expert to explore how our tailored solutions can drive growth and enhance customer engagement.
